Quality. - Definition of Quality

This document explains why “quality” means different things in industrial environments and clarifies it from a product engineering perspective. Using the comparison between a Swiss mechanical watch and a mass-produced digital watch, it shows that quality is not absolute but defined by design intent, customer expectations, and consistent performance. The text connects this logic directly to ISO 9001, positioning quality as the degree to which a product meets specified requirements—no more, no less.

 👉🏼 Interesting for: Operations and Quality Managers, Manufacturing and Industrial Engineers, Production Supervisors and Plant Managers, Professionals working with ISO 9001 systems, Teams involved in product design, assembly, and continuous improvement.