Quality Customer - Control Dashboard (PDF)

This document presents essential metrics and KPIs used in quality management to track, evaluate, and improve customer satisfaction and operational excellence. It includes detailed formulas and examples for PPM, cost of poor quality (CoPQ), complaint analysis, response performance, and audit deviations—designed to translate quality efforts into measurable results.

👉🏼 Ideal for: quality managers, manufacturing engineers, operations leaders, and continuous improvement professionals seeking to boost customer satisfaction and reduce quality-related costs.